REFUND/RETURN POLICY:

Items are entitled to be refunded or returned based on complaint. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. Exchanges are granted on a case-by-case basis.

LEGALITIES:

The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

These terms and conditions are subject to change.

PAYMENT AND TAXES:

Payments are processed through Stripe - accepting most major credit and debit cards from around the world.

Please note that local charges may occur, depending on your region and local customs duties. These charges are at the customers own expense.

PERSONAL INFORMATION:

By placing an order, YOU ARE NOT AUTOMATICALLY in our email address database. You will be in our CUSTOMER database. YOUR privacy is just as important as our privacy is to us. YOU MUST let us know you want to be in our mailing list by subscribing on our website, through our shopping cart or by email. Otherwise, Your shipping address will be kept on file to facilitate the shipping process on future orders.

No other personal information of any other kind is collected or retained by Iconoclast® or our parent company Iconoclastic Minds®. No information is shared or sold to 3rd parties.


SHIPPING:

For Stock items, we process orders within 2 business days of your purchase being completed and ship via USPS.

If you purchase our product that is a "pre-order" along with an existing stock item, then both items ship on pre-order ship date.

You will be responsible for the correct shipping address so please supply a contact email address in case of shipping disruptions. We are not responsible for any and all claims with any shipping carrier regarding damaged and/or lost packages.

In Canada, we ship Expedited USPS and it arrives in 2-6 business days in transit. (after order process time)

For shipping to all other countries, we ship International Air which has no tracking number and takes about 5-10 business days to arrive.  Sometimes it can take a bit longer depending on processing the order.

Shipping cost is based on location as well as product weight. Based on those two factors, the available shipping methods will display in the drop down menu. Since shipping cost is based partially on weight, the shipping cost will increase if you add more items to your cart.

Please add a note if there is any special instructions for your delivery upon ordering on our website.

RETURNS AND EXCHANGES: 

We want you to be happy with your purchase and we take pride in our customer service. If for any reason you are not satisfied with your purchase, we are happy to exchange your item or accept a return and refund. As long as the products are undamaged, clean and in sale-able condition. Return shipping costs are the responsibility of the customer but we will pay  to send it back to you.

Please contact us at info@iconoclastdadbag.com for any further questions or concerns!